Reviewed current processes and systems Developed a custom simplification strategy Rebuilt management systems—business, safety, quality, human resources Content creation Graphic and digital design Development of physical and online tools to help deployment Simplification of procedure (Vestas) - Nicholas Duck Outcome: Hundreds of procedures converted into a simplified ANZ management system that aligned with international procedures.

Two-year psychosocial risk project for WorkSafe that explored the relationship between workplace complexity and mental health. Engaged two organisations (Metro Trains Melbourne and Jemena) as well as a broad assessment from various industries to conduct psychosocial risk assessments, to build a bespoke mental health / complexity assessment. Provided profiles and training to both organisastions. Developed an online app and training platform for workplaces and individuals. The program involved developing a world-first measure of complexity and the measurement of well-being, health data and other organisational factors. See http://projectsimplify.com.au Outcome: The simplification framework has since been applied across industries, including GOTAFE, Sadleirs, Energy Queensland, MTM, and Solstice Energy, to improve mental health, job performance, and workplace safety.

Opposite completely rebuilt the safety Management System for logistics company, Sadleirs. This involved establishing all policies and standards and supporting tools. Topics included: Health and Wellbeing, Chain of Responsibility (Heavy Vehicle Safety), and Fitness for Work. Following the development phase, we also built their SharePoint site for safety so that staff could easily navigate to the updated system documents. We are also currently finalising a suite of e-learning modules that cover the 14 standards they are introducing. E-learning Module Simplification Project SharePoint Site Outcome: This entire project has taken the company from no centralised safety management system to a fully developed system with supportive training that is available online.

McConnell Dowell invited Opposite to transform their safety standards into an interactive toolkit, complemented by an onboarding module to introduce the new framework. Working closely with internal subject matter experts and designers, we developed a Safety Standards Guidebook that detailed key critical and standard controls, along with clear behavioural expectations for workers. The project was designed with a strong visual identity—ensuring the material would stand out on-site noticeboards and be accessible to workers nationally and internationally, even in the presence of language barriers. The final deliverables included: A fully designed and simplified safety manual, optimised for smartphone and tablet access. An onboarding module introducing the new Safety Golden Rules. An open-source guidebook, made publicly available by McConnell Dowell. Click on the link on the right to explore the detail. Home Outcome: Modernised safety communication, making critical information more accessible and engaging for site workers.

Frasers Property Group engaged Opposite to simplify their target processes and develop a working prototype for a SharePoint platform to support future business process deployment. To achieve this, we designed a series of process simplification workshops, engaging users on critical areas such as: Acquisitions Valuations Portfolio Management Using a SIPOC methodology, we distilled each core process down to its fundamental steps, defining key inputs, outputs, stakeholders, and dependencies. The SharePoint prototype was designed around the construction project lifecycle, allowing users to navigate seamlessly between different levels of detail. Project outcomes included: A fully developed SharePoint prototype A structured process framework Three core business processes mapped Outcome: Following the success of this phase, we are now in discussions with Frasers to expand this work further, refining and simplifying additional processes across their organisation.

Opposite was engaged by GOTAFE to clarify and simplify key business processes, particularly around enrolments and course planning. Our initial task was to review existing documentation and develop streamlined process flows to improve efficiency and usability. Through a series of workshops and desktop reviews, we identified an opportunity to transform how business processes were structured and accessed. Rather than relying on static, paper-based documentation stored in a repository, we proposed an interactive digital solution. This involved summarising business processes on the organisation’s intranet, using a structured and simplified process flow as the primary navigation tool. This approach not only improved accessibility but also made it easier for users to locate key documents and artefacts. Outcome: A fully integrated SharePoint-based navigation tool that allowed GOTAFE staff and stakeholders to access and interact with end-to-end business processes seamlessly.

Georgiou engaged Opposite to explore new approaches to designing their safety management system. Our brief was to co-design a working prototype that provided a fresh and engaging way to present safety standards and artefacts. The final concept, Constructopia, was developed as a vision for an ideal future state in construction safety. Rather than a traditional compliance-driven approach, we introduced a more aspirational and positive safety narrative. The design provided a simple yet engaging visualisation of safety expectations, making them more relatable and effective for workers. Outcome: This innovative approach provided inspiration to shift perspective—moving away from rigid safety manuals and towards a dynamic, future-focused safety culture.

Opposite developed a three-module virtual and e-learning solution for the Strategic Communications (Comms) team regarding key onboarding topics for all staff. As part of the development, Opposite conducted a detailed review of desktop documents, models, and procedures and converted these to interactive training materials. The topics included how the Comms team function across the authority and alliances (who does what), construction basics (to inform newstarters on jargon and core LX removal methods), and an introduction to the Government and Alliance Model. Modules were all designed to be concise, targeted and interactive. As can be seen on the right, one example was to help users understand different terminology on a construction-rail project. We graphically designed a common level crossing project and then allowed the user to navigate parts of the design to explore through an activity. After completion of the module, we also designed an interactive guidebook that allowed users to navigate key roles and responsibilities on an infrastructure project. Outcome: The modules were successfully delivered. Recent feedback from the Comms team was that the onboarding program was a great success—highly engaging and excellent feedback.

Compass Group is a food service company that operates across large sectors such as mining, retail, and education. They were facing inconsistency in their food safety investigations across the business due to limited capacity to conduct training and oversee such investigations. Opposite were invited to upskill hundreds of staff in a simple, targeted manner, focussing on building basic knowledge about gathering evidence and seeking underlying causes to operational failures. We developed a simple investigations module that showed a series of practical examples, set against the lifecycle of an investigation. Topics included how to spot good evidence, how to ask the right questions (interview), and how to conduct a simple '5 Whys' investigation. Outcome: A fully developed, concise e-learning module deployed to all service staff across their national business.

Project Overview: We co-designed and developed solutions to combat driver fatigue across cognitive, emotional, and physical domains within the transport industry. Why It Matters: Fatigue contributes to 20–30% of fatal road incidents The freight industry moves 223,949 million tonne-kilometres annually Fatigue-related crashes cost the economy $3 billion per year Approach: Cognitive: Enhanced mindfulness and situational awareness Emotional: Focused on wellbeing and emotion regulation Physical: Optimised energy management and efficiency Key Tool - Wait-Loss:We developed the Wait-Loss tool to help fleet operators track excessive wait times and identify fatigue risk hotspots. The dashboard visualises wait data, supporting better decision-making around scheduling and rest. Outcome: We provided transport operators with practical solutions to mitigate fatigue, ultimately contributing to safer roads and improved driver wellbeing.

Ampol invited Opposite to develop an evidence-based safety strategy for its Retail division. This involved first analysing safety incident data to understand the current safety risks for the business, followed by engagement with staff across all levels to understand current safety challenges. Opposite then developed and facilitated a strategy workshop that involved a series of interactive stations that aligned with specific strategic topics: vision setting, issue resolution, and a stop, start, continue activity. Outcome: An updated, evidence-based strategy deployed by the business

Opposite was engaged by LXRP to develop a mental health and wellbeing program to support frontline project staff who were engaging with community members involved in a government land purchase scheme. This need had been identified as an area of concern based on past experiences of staff involved in similar projects. Our approach was designed in collaboration with leadership and team members, and based on a review of ‘lessons learned’ from previous similar projects. Early collaboration and co-design ensured that the program structure and delivery effectively addressed team needs, and also provided clear and agreed upon processes (e.g., confidentiality; structure of sessions) from the start. The program involved a series of one-on-one coaching sessions with the team manager and team members, and included topics such as skills training, risk management and emotional processing. Sessions supported staff to effectively perform in a stressful and complex role whilst maintaining emotional and mental wellbeing and maximising potential. Outcome: Staff reported reduced stress, improved team cohesion, better overall wellbeing and the retention of key staff. Opposite was invited to support a second group.